FAQ - Frequently Asked Questions

Frequently Asked Questions

About the Products

Do the jewels come with a certificate of authenticity?
Yes, each piece includes a MÖHYA Signature® certificate of authenticity. All items are made of 925 sterling silver certified by the Portuguese Assay Office.

What if something happens to my piece?
All MÖHYA Signature® pieces come with a 2-year warranty. See warranty policies here.

Are all pieces handmade?
Yes. MÖHYA Signature® is a designer jewelry brand: all pieces are designed, planned, and handcrafted in Portugal.

Shipping and Delivery

How long does delivery take?
Delivery times vary depending on the location. Mainland Portugal: up to approx. 72 business hours. You can check specific times during checkout.

Do you ship internationally?
Yes, we ship to several countries in Europe.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of receipt, provided the product is in its original condition. Shipping costs are the customer's responsibility.

How can I exchange a product?
Contact us via email at info@mohyasignature.com to initiate the exchange process.

Jewelry Care

How should I care for my jewelry?
Store the pieces in a dry place, preferably in the original box, avoid contact with chemicals, and clean gently with a soft cloth.