FAQ - Frequently Asked Questions

Frequently Asked Questions

About the Products

Do the jewellery pieces come with a certificate of authenticity?
Yes, each piece includes a MÖHYA Signature® certificate of authenticity.

What if something happens to my piece?

All MÖHYA Signature® pieces come with a 2-year warranty. See our warranty policy here.

Are all pieces handmade?

MÖHYA Signature® is a designer jewellery brand.

All pieces are designed, planned, and handcrafted.

Shipping and Deliveries

How long does delivery take?
Delivery times vary depending on the location.

Mainland Portugal - approx. up to 72 business hours.

You can check specific delivery times during checkout.

Do you ship internationally?
Yes, we ship to several countries in Europe.

Returns and Exchanges

What is your return policy?
We accept returns within 14 days of receipt, provided the product is in its original condition. Shipping costs are the customer's responsibility.

How can I exchange a product?
Please contact us at info@mohyasignature.com to initiate the exchange process.

Jewellery Care

How should I care for my jewellery?
We recommend storing pieces in a dry place, preferably in their original box, avoiding contact with chemicals, and cleaning gently with a soft cloth.