Terms and Conditions

Terms and Conditions

These Terms and Conditions govern the access to and use of the website www.mohyasignature.com and the purchase of products sold by MÖHYA Signature®. By placing an order or using this website, the customer agrees to be bound by these Terms and the Privacy Policy.

1. Seller Identification

• Trade name: MÖHYA Signature®
• Economic operator: Ana Teresa Marvão de Oliveira
• Tax ID/Company Reg. No.: 233890009
• E-mail: info@mohyasignature.com
• Phone: +351 913 334 008 (call to national mobile network)

2. Products and Availability

All products displayed in the store are subject to stock availability. In case of stockout after placing an order, we will contact the customer as soon as possible, proposing an alternative or a full refund of the amount paid. The colors, textures, and dimensions of the pieces may show slight variations from the photographs, as they are individually handcrafted in the studio.

3. Orders and Payment

An order constitutes a purchase proposal, considered accepted only after payment confirmation by MÖHYA Signature®. Available payment methods are indicated during the checkout process. All prices shown include VAT at the current legal rate; shipping costs, when applicable, are indicated before completing the purchase.

4. Shipping and Delivery Times

Orders are dispatched within 1 to 3 business days after payment confirmation. Estimated delivery times by destination, shipping costs, and rules applicable to loss, delay, or damage in transit are listed in our Shipping Policy. Pieces ordered through the MÖHYA LAB / Custom Pieces service have their own production times, communicated in the quote.

5. Right of Free Resolution (14-Day Return)

Under Decree-Law no. 24/2014, of February 14, the consumer has the right to terminate the distance contract within 14 calendar days from the date of receipt of the good, without needing to state any reason and without incurring any penalty.

To exercise this right, the customer must inform MÖHYA Signature® of their decision through an unequivocal statement (e.g., email to info@mohyasignature.com, or by using the model form available in Section 13 of these Terms). The deadline is met if the communication is sent before the 14-day period expires.

To be accepted, the item must be returned in the condition in which it was received, unused, unworn, with tags, and in its original packaging, accompanied by the respective proof of purchase.

Return costs: under paragraph 2 of article 13 of Decree-Law no. 24/2014, and as expressly informed to the customer before the completion of the purchase, the direct costs of returning the good are entirely borne by the customer. MÖHYA Signature® does not provide prepaid return labels or arrange for order collection.

After receiving and verifying the return, MÖHYA Signature® will refund the amount paid for the piece within a maximum of 14 days from the date it is informed of the decision to terminate, and may withhold the refund until it receives the good or until the customer proves its dispatch.

When the return covers the entire order, the refund includes the shipping costs initially charged, up to the value of the least expensive standard shipping method provided by MÖHYA Signature®. If the customer has chosen a more expensive shipping method, the excess amount is not refunded. For partial returns, where the customer retains one or more items from the order, the shipping costs initially charged are not refunded, as delivery remains necessary for the retained items.

6. Exceptions to the Right of Free Resolution — Custom Pieces

Under paragraph c) of article 17 of Decree-Law no. 24/2014, the right of free resolution does not apply to the supply of goods manufactured according to consumer specifications or clearly personalized.

Considered covered by this exception, and thus returns are not accepted under the 14-day period, are:

• Pieces ordered through the MÖHYA LAB / Custom Pieces service, designed and executed based on a customer's request, idea, or project;
• Pieces with personalized engraving (names, dates, initials, messages, or symbols chosen by the customer);
• Pieces executed or resized according to measurements specifically indicated by the customer.

The customer is informed of this exclusion before budget approval and payment, and by approving the budget and making the payment, they are deemed to have acknowledged and expressly accepted the loss of the right of free resolution regarding these pieces.

This exception does not prejudice consumer rights in case of manufacturing defect, transport damage, or non-conformity of the piece with what was agreed, which remain fully covered by the legal conformity guarantee referred to in Section 7.

7. Damages, Defects, and Legal Conformity Guarantee

The customer must inspect the order upon receipt and contact us immediately if the item is defective, damaged in transit, or does not match the order.

Regardless of the right of free resolution, products benefit from the legal conformity guarantee provided for in Decree-Law no. 84/2021, of October 18, which assures the consumer the repair, replacement, price reduction, or contract termination in case of non-conformity of the good, free of charge, within a period of 3 years from delivery, presuming that the lack of conformity manifested within 1 year already existed at the time of delivery.

For hygiene reasons, items on final sale or used gift cards cannot be returned.

8. Precious Metals Marking and Assay Office

MÖHYA Signature® jewelry is marked in accordance with the Legal Regime for the Metrological Control of Goldsmithery and Assay Offices (RJOC), approved by Law no. 120/2017, of September 15. Each piece may contain the responsibility/manufacturer's mark and/or the mark of the Portuguese Assay Office, recognized by the Portuguese State and the International Association of Assay Offices. Silver pieces weighing 2 g or less and gold pieces weighing 0.5 g or less are exempt from the Assay Office mark, retaining only the manufacturer's mark. More information and daily precious metal quotes at contrastaria.pt/informacao-consumidor.

9. Intellectual Property

All content on the website — texts, images, logos, design, and product descriptions — is the exclusive property of MÖHYA Signature® or used with authorization from their respective owners, and is protected by applicable intellectual and industrial property laws. Reproduction, copying, or use without prior written authorization is prohibited.

10. Personal Data Protection

The processing of personal data carried out by MÖHYA Signature® is governed by Regulation (EU) 2016/679 (GDPR) and other applicable national legislation, as detailed in our Privacy Policy. The use of cookies and equivalent technologies is described in the Cookie Policy.

11. Complaints and Electronic Complaints Book

Any complaint can be addressed directly to MÖHYA Signature® via info@mohyasignature.com. Under Decree-Law no. 74/2017, we also provide the Electronic Complaints Book, accessible at www.livroreclamacoes.pt.

12. Alternative Dispute Resolution (ADR) and European Platform (ODR)

In case of a consumer dispute, the consumer may resort to a Consumer Alternative Dispute Resolution (ADR) entity, under Law no. 144/2015, of September 8. Due to its geographical location, MÖHYA Signature® is covered, among others, by CICAP — Consumer Information and Arbitration Center of Porto (www.cicap.pt). The complete list of ADR entities available in Portugal can be consulted on the Consumer Portal (www.consumidor.gov.pt).

Consumers residing in the European Union can also resort to the European Commission's Online Dispute Resolution (ODR) Platform, available at ec.europa.eu/consumers/odr, to submit complaints regarding online purchases. Our contact address for this purpose is info@mohyasignature.com.

13. Model Contract Resolution Form

(Fill in and send this form only if you wish to terminate the contract)

Recipient: MÖHYA Signature® — info@mohyasignature.com

I/We (*) hereby notify/notify (*) the termination of my/our (*) contract of sale of the following good (*):
Ordered on (*)/received on (*):
Name(s) of consumer(s):
Address(es) of consumer(s):
Signature(s) of consumer(s) (only in case of paper notification):
Date:

(*) Delete as appropriate.

14. Limitation of Liability

Except for fraud or gross negligence, and without prejudice to the mandatory consumer rights provided by Portuguese law, MÖHYA Signature® is not responsible for indirect damages or loss of profit arising from the use of the website or products, nor for delays or failures resulting from causes beyond its control (including actions of carriers or force majeure).

15. Amendments to the Terms

MÖHYA Signature® reserves the right to update these Terms at any time, with changes being applicable from their publication on this website. Orders already confirmed are governed by the Terms in force at the date of their confirmation.

16. Applicable Law and Jurisdiction

These Terms are governed by Portuguese law. In case of dispute, and without prejudice to prior recourse to the ADR entities indicated in Section 12, the competent court is that of the consumer's place of residence, in accordance with applicable consumer protection legislation.

17. Contacts

For any questions related to these Terms, please contact us via info@mohyasignature.com.

Last updated: July 31, 2026. This page reproduces the Terms of Service applicable to purchases made in this store.